Legal

Privacy Policy

How we collect, use and protect your information.

Last updated: 4 November 2026

This Privacy Policy describes how Poolaxx ("Poolaxx", "we", "us" or "our") handles personal information when you use the Poolaxx mobile app (the "App") or visit www.poolaxx.com (the "Website").

1. Information we collect

Account details: your name, phone number, email address, area and password (stored encrypted).
Pool details: the pools you add, their size, equipment, location and photos, and the maintenance alerts you set.
Shop details: for shop owners, the shop name, contact numbers, area, timings, products, prices and photos.
Enquiries: when you tap Call or WhatsApp on a shop, we record your name, the shop, the time and any product you asked about.
Technical information: your IP address, device and browser type, and server logs.

2. How we use your information

To create your account and verify your phone number by WhatsApp OTP
To show your pools and alerts, and to show shops around your area
To show shop owners their views and enquiries
To reset your password, answer support requests and protect against misuse
To comply with legal obligations

3. What others can see

Shop details and products are public in the App and on the Website. When you tap Call or WhatsApp on a shop, that shop can see your name and the product you asked about. Your pools and alerts are visible only to you and to Poolaxx administrators.

4. Sharing your information

We do not sell or rent your personal information. We share it only:

With service providers who help us run Poolaxx, such as hosting and the WhatsApp messaging provider that delivers OTPs
When required by law, court order or government authority, or to protect our rights and safety

5. Cookies

The Website uses essential cookies to work securely. You can control cookies in your browser settings.

6. Data retention and deletion

We keep your information while your account is active. To delete your account and its data, contact us using the details below. We may keep records that the law requires us to keep.

7. Data security

We use reasonable measures to protect your information, including encrypted connections and restricted admin access. No system is completely secure, so we cannot guarantee absolute security.

8. Your rights

You can view and update your details in the App. You may also ask us for a copy of your information or ask us to correct or delete it.

9. Children

Poolaxx is not intended for children under 18, and we do not knowingly collect their information.

10. Changes to this policy

We may update this policy from time to time. The updated version will be posted on this page with a new date.

11. Contact us

Email: info@poolaxx.com
Phone: +91 98765 43210
Address: Vijay Nagar, Indore, Madhya Pradesh 452010, India